Services
Build only what provides real value.
Echo & Flint turns confusing information, manual processes, and disconnected tools into digital products that people can understand and teams can operate.
Engagements can begin with focused discovery, a defined build, or support across strategy, design, implementation, launch, and improvement.
Websites and Digital Experiences
Make important information easier to find and public-facing services easier to use on every device.
Discuss This ServiceThe problems it solves
- People cannot quickly find the information or service they need
- The site structure follows internal departments instead of user goals
- Content is difficult for staff to maintain
- Accessibility issues create barriers and organizational risk
Typical deliverables
- Website redesign and development
- Accessible, mobile-first page systems
- Information architecture and content organization
- Content migration and CMS implementation
- Staff training and publishing guidance
- WCAG and ADA accessibility improvements
Who it is for
Agencies, municipalities, nonprofits, community organizations, and growing businesses whose websites have become difficult to navigate or maintain.
Reorganize a public-service website around residents' questions, migrate priority content, build accessible templates, and train staff to keep information current.
Custom Software and Digital Products
Build the focused tool your service needs when off-the-shelf software does not fit the workflow.
Discuss This ServiceThe problems it solves
- Residents, clients, or partners need a clearer self-service path
- Requests are managed across inboxes, documents, and spreadsheets
- Available products are too broad, too rigid, or too expensive
- Existing systems need a usable public-facing layer
Typical deliverables
- Custom web applications
- Searchable directories and resource platforms
- Public-facing portals
- Intake and request-management systems
- Eligibility and matching tools
- Maps, location-based applications, APIs, and integrations
Who it is for
Program teams and organizations with a defined service, recurring request, or information problem that needs a purpose-built digital product.
Create a searchable resource platform that helps people compare programs, understand likely eligibility, save options, and move confidently to the next step.
Automation and Data Systems
Replace repeated entry, manual handoffs, and fragile reporting with structured workflows and reliable information.
Discuss This ServiceThe problems it solves
- Staff enter the same information in multiple places
- Approvals stall because ownership and status are unclear
- Reporting requires last-minute spreadsheet cleanup
- Microsoft 365 tools are available but not connected to the process
Typical deliverables
- Workflow automation
- Microsoft Power Platform solutions
- Databases, CRM systems, and digital forms
- Dashboards and KPI tracking
- Reporting automation and data-quality improvements
- Microsoft 365 process modernization
Who it is for
Operations, program, and reporting teams that rely on email, spreadsheets, shared drives, and manual follow-up to keep work moving.
Turn an emailed intake-and-approval process into one structured form, an assigned workflow, a visible status record, and a repeatable report.
AI Enablement
Move from broad AI interest to a responsible use case that saves time, improves access, or helps staff work with knowledge.
Discuss This ServiceThe problems it solves
- AI is being discussed without a practical implementation plan
- Staff cannot reliably search policies, guidance, or internal knowledge
- Teams need help selecting safe, useful AI-assisted workflows
- Adoption is limited by unclear expectations and insufficient training
Typical deliverables
- AI-powered search and knowledge tools
- Copilot and practical AI implementation
- AI-assisted workflow design
- Internal knowledge assistants
- AI readiness and responsible-use planning
- Staff training and adoption support
Who it is for
Organizations that want to apply AI to a defined operational or information need while keeping people, evidence, accessibility, and responsible use in view.
Design an internal knowledge assistant that helps staff locate approved guidance, cites the source material, and routes uncertain questions to a person.
Start a conversation
Not sure which service fits? Start with the problem.
A discovery conversation can clarify the workflow, users, constraints, and most useful next step before a solution is selected.
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